Rooli Casino Privacy Policy
This Privacy Policy explains how Rooli Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It is intended to provide clear information about our data practices and the choices available to you.
Rooli Casino is committed to handling personal information responsibly and transparently. This policy applies to users in Australia and should be read together with any terms, notices or service-specific information presented during your use of the website.
What Information We Gather
Rooli Casino may collect information that you provide directly, information generated through your use of the website and information received from certain authorised sources. The information collected will depend on how you interact with us and which services you use.
- Identity details, such as your name, date of birth and information used to confirm your eligibility to use our services.
- Contact details, including your email address and other information you provide when requesting assistance.
- Account information, such as login credentials, account preferences, transaction history and responsible gaming settings.
- Verification information, which may include documents or details needed to confirm identity, age, payment ownership or account security.
- Payment information, including transaction references and limited payment details. Full card information may be processed by approved payment providers rather than stored directly by Rooli Casino.
- Technical information, such as IP address, browser type, device characteristics, operating system, approximate location and website activity.
- Communications and support records, including messages, requests, feedback and information provided during account assistance.
Some information may be required to open or maintain an account, process transactions, meet security standards or provide particular features. If requested information is not supplied, certain services may be unavailable or limited.
Purposes for Using Data
Rooli Casino uses personal information for legitimate operational, security and service-related purposes. We seek to collect and use information that is relevant to the purpose for which it was obtained.
- To create, administer and maintain your account.
- To verify identity, age, account ownership and transaction activity.
- To process deposits, withdrawals, refunds and other account-related transactions.
- To provide customer support and respond to questions or complaints.
- To operate, maintain, personalise and improve the website and its features.
- To detect fraud, payment abuse, unauthorised access and other suspicious or harmful activity.
- To protect the rights, property and safety of Rooli Casino, our users and relevant third parties.
- To send service messages, account notices, security alerts and other important communications.
- To understand website usage through aggregated analysis and improve performance.
- To send promotional communications where permitted and in accordance with your preferences.
Where appropriate, we may rely on your consent, the performance of an agreement, operational necessity, security interests or other lawful grounds available under applicable rules. You may withdraw consent for certain optional activities, although this will not affect processing already carried out before withdrawal.
Cookies and Related Tools
Rooli Casino may use cookies, software development tools, pixels, local storage and similar technologies. These technologies are small data files or code elements that help a website recognise a device, remember preferences and understand how its services are used.
- Essential technologies help with account access, security, navigation and core website functions.
- Preference technologies remember settings such as language, display choices or session information.
- Analytics technologies help us assess traffic, performance and interactions in aggregated or individualised form, depending on the tool.
- Marketing technologies may help measure campaigns or present more relevant promotional content where permitted.
Your browser or device may allow you to block or delete cookies. Disabling essential cookies can affect account access, transactions or other website functions. Where a cookie banner or preference tool is available, you can use it to manage optional technologies. Some third-party tools may provide their own controls or privacy information.
When Information Is Shared
Rooli Casino does not share personal information indiscriminately. Information may be disclosed when necessary to provide services, protect users, operate our business, comply with applicable obligations or respond to valid legal requests.
- Payment processors and financial service providers may receive information needed to complete and verify transactions.
- Identity, fraud prevention and security providers may assist with account checks and risk assessment.
- Technology, hosting, analytics, communications and customer support providers may process information on our behalf.
- Professional advisers, insurers, auditors or corporate service providers may receive relevant information where reasonably required.
- Authorities, courts or other authorised bodies may receive information where disclosure is required or permitted.
- Business purchasers, investors or advisers may receive information as part of a proposed or completed corporate transaction, subject to appropriate protections.
Service providers are expected to handle information for defined purposes and to apply suitable safeguards. Rooli Casino does not sell personal information as a general business practice. We may use aggregated or de-identified information for analysis, reporting and service development where it no longer reasonably identifies an individual.
Protecting Your Information
Rooli Casino applies reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, monitoring, secure transmission methods and internal handling requirements.
No online system can be guaranteed completely secure. You are responsible for keeping your account credentials confidential, using a secure device and notifying us promptly if you suspect unauthorised access. We will assess suspected incidents and take appropriate steps based on the nature and circumstances of the event.
How Long Data Is Kept
Personal information is retained only for as long as reasonably necessary for the purposes described in this policy. The retention period depends on the type of information, the reason it was collected and whether it is needed for account administration, dispute resolution, security, financial records or other legitimate business purposes.
Some records may need to be retained after an account is closed because of transaction history, fraud prevention, legal claims, audit requirements or other applicable obligations. When information is no longer required, Rooli Casino may securely delete it, anonymise it or place it beyond practical use in accordance with its retention procedures.
Your Privacy Choices
Depending on applicable privacy rules and the circumstances of a request, you may have choices concerning personal information held by Rooli Casino. These may include asking for access to information, requesting correction of inaccurate details or seeking deletion where retention is no longer necessary.
- You may update certain account details through available account settings.
- You may ask us to review information that you believe is incomplete, inaccurate or out of date.
- You may object to or request limits on some types of processing where a valid basis exists.
- You may withdraw consent for optional communications or processing that depends on consent.
- You may unsubscribe from promotional messages by using the available instruction in the message, while still receiving essential service communications.
Requests may require reasonable verification to protect account security and other individuals' privacy. We may retain limited information where necessary to meet security, dispute, legal or operational requirements. If you are dissatisfied with how a request is handled, you may have the right to seek assistance from a relevant privacy authority.
External Providers and Platforms
The website may contain links, integrations or services operated by third parties. These providers may collect information under their own privacy notices and terms. Rooli Casino is not responsible for the privacy practices of independent websites or platforms that it does not control.
Examples may include payment services, identity verification tools, analytics providers, advertising platforms, social media features and customer communication systems. Before submitting information through an external service, you should review that provider's privacy information and check the available account or device controls.
Cross-Border Data Handling
Some Rooli Casino service providers, corporate partners or technology systems may operate in countries outside Australia. As a result, personal information may be accessed, stored or processed internationally for the purposes described in this policy.
Where information is handled across borders, Rooli Casino seeks to use appropriate contractual, technical and organisational protections. The privacy laws in another country may differ from those in Australia, and the circumstances of an international transfer may affect the protections available to you.
Changes to This Policy
Rooli Casino may update this Privacy Policy to reflect changes to its services, technologies, data practices or applicable requirements. The updated version will be published on the website with a revised effective date where appropriate.
We encourage you to review this page periodically. If a change materially affects how personal information is used, we will take reasonable steps to provide a suitable notice. Your continued use of the website after an update may indicate that you have read the revised policy, subject to any rights that apply to you.
Contact Rooli Casino
If you have a question about this Privacy Policy, want to make a privacy request or need help understanding how your information is handled, contact Rooli Casino at [email protected]. Please provide enough information for us to identify your account or understand your request, but do not send unnecessary sensitive documents or payment details through an unsecured message.
We may ask for additional information to verify your identity before responding. This step helps protect personal information and prevents unauthorised changes or disclosures. We aim to review privacy enquiries within a reasonable period and will explain any delay or limitation where a request cannot be completed in full.
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